His Move, My Timeout

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Avatar of coase

Hi, y'all. I'm having technical problems with a game of mine. My chess.com app thinks that it is my opponent's move, even though he just played a move, so I cannot move. Furthermore, the timer is still treating it as my move, meaning I will time out in about 11 hours if I don't move. What can I do to fix this?

Avatar of kohai

Which game was this? Who was the opponent and i'll take a look at it. Do you want this game restored if i can fix it?

Avatar of coase

Kohai--thanks for the response. The game is here:

http://www.chess.com/echess/game.html?id=45606401

I just moved; the game works fine if I access it from a computer, although the app is much more convenient. I'm more worried about a glitch in the mobile app than the game itself. If I check the app right now, for example, it thinks it's my move even though I just moved. Presumably I could move twice in a row if I wanted to, although I don't want to try.

Avatar of kohai

When was the last time you updated the app? What you're describing sounds very much like an issue we had a few weeks back but have fixed and the update has already been released by Apple.

Avatar of coase
I have the latest update, although I can't recall if the game was started before or after I downloaded the update.
Avatar of kohai

It started after.

When the latest app update was released, did you install it over the one on your device ? or did you close the app, completely un-install, then install the new app ?

Avatar of coase
I installed it over the current one.
Avatar of kohai

Can you try closing the app, then completely un-installing it and re-installing from iTunes.

(not installing over the previous one as you may have remnants of the previous app and its bugs).

Avatar of coase
I did that and it's partially solved. It still thinks it's my move even though I just went, but the timer is counting down for my opponent. I'll let you know what happens when he moves.
Avatar of AlexAdams1

Im getting the same thing as Coase, i moved online about 30min ago and the app on my iphone thinks its still my move and allows me to select my pieces and shows the submit button. I started getting this problem only after i Installed the latest update. Im reinstalling the app right now.

Avatar of kohai

Alex, yours is fixed in the update we pushed last night as yours is related to a thematics issue.

Avatar of AlexAdams1

Ok! thanks!

Avatar of AlexAdams1

Oh Kohai Quick question is the fix you pushed last night currently out in the itunes store or is it going to be released in a little bit? Just wondering thanks Kohai for your help! Cool

Avatar of kohai

It was pushed to Apple. Keep checking iTunes for the update though. I don't know how long they take to update.

Avatar of Chessaddictedprakhar

http://live.chess.com/simple?v=2011053101#g=140601749

Avatar of kohai

coase and Alex the app is now available for update, can you both check iTunes for the latest please.

Remembering to completely un-install the current version, sync the device, then update with the new app.

Avatar of Chessaddictedprakhar

Kohai aunt i m "prakharlondhe" .................. it was mine game too that it was happened there were 2 second left of us both and was his move and it was written : _____ won by time

Avatar of kohai

Prakhar, this thread is about iPhones, not live chess.

Avatar of AlexAdams1
Thanks!
Avatar of coase

Kohai,

While the app still indicates that it's my opponent's move (the black circle next to his username is filled in), I can now make a move. For all practical purposes, therefore, my problem is solved. Thanks for your help!