Click on the orange button contact us and your send your issue.
Otherwise support@chess.com is the email address.
How do I contact chess.com support?
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AndrewSmith16 wrote:
Click on the orange button contact us and your send your issue.
Otherwise support@chess.com is the email address.
Feel like I literally wrote that button doesn't work. Let me go back and double-check what I said in my original post....
Yup, I made it clear that link doesn't work. Wow, the reading comprehension on you!
AndrewSmith16 wrote:
Ok well i put the email address under so maybe use that 😉
Thanks for eventually being useful, even if you couldn't read at first. 
Feb 15, 2021
0
#7
jawineholt wrote:
AndrewSmith16 wrote:
Click on the orange button contact us and your send your issue.
Otherwise support@chess.com is the email address.
Feel like I literally wrote that button doesn't work. Let me go back and double-check what I said in my original post....
Yup, I made it clear that link doesn't work. Wow, the reading comprehension on you!
I checked and the link does work. You also send an email: support@chess.com
UpbeatAngle wrote:
jawineholt wrote:
AndrewSmith16 wrote:
Click on the orange button contact us and your send your issue.
Otherwise support@chess.com is the email address.
Feel like I literally wrote that button doesn't work. Let me go back and double-check what I said in my original post....
Yup, I made it clear that link doesn't work. Wow, the reading comprehension on you!
I checked and the link does work. You also send an email: support@chess.com
It absolutely doesn't. I tried it from two computers, 4 browsers and a phone. None of them work.
UpbeatAngle wrote:
@jawineholt you can use the email I provided.
I have, thank you.
When you say it doesn't work, do you mean that you don't get an answer?
They have been responding very slowly recently. Initial response times were reported at 6 days in the most recent monthly report.
Is there something that another member might be able to help you with?
notmtwain wrote:
When you say it doesn't work, do you mean that you don't get an answer?
They have been responding very slowly recently. Initial response times were reported at 6 days in the most recent monthly report.
A fair question, but no. I mean the link doesn't work. I can click the orange "contact us" button until I'm blue in the face but nothing happens.
Feb 15, 2021
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#13
jawineholt wrote:
notmtwain wrote:
When you say it doesn't work, do you mean that you don't get an answer?
They have been responding very slowly recently. Initial response times were reported at 6 days in the most recent monthly report.
A fair question, but no. I mean the link doesn't work. I can click the orange "contact us" button until I'm blue in the face but nothing happens.
Then you must have some plugins/add-ons that must be blocking scripts for it not to work.
I just tried as well and clicking Contact Us and then Email brings up the the beginning of the process.
Martin_Stahl wrote:
jawineholt wrote:
notmtwain wrote:
When you say it doesn't work, do you mean that you don't get an answer?
They have been responding very slowly recently. Initial response times were reported at 6 days in the most recent monthly report.
A fair question, but no. I mean the link doesn't work. I can click the orange "contact us" button until I'm blue in the face but nothing happens.
Then you must have done plugins/add-ons that must be blocking scripts for it not to work.
I just tried as well and clicking Contact Us and then Email brings up the the beginning of the process.
So far as I'm aware I have no such plugins or add ons. It's entirely possible I do, but I don't know of any and I'm not much of a tech guy.
I don't know why my account is disabled. I was just playing and after some time when I started to reopen my account . It was just saying that your account is temporarily disabled. My username is Prolegends67965 and my gmail account is mtu5420338@gmail.com
Hlo I am a old player of chess recently I finished a game after that I got a notification that my account is banned due to something but I don't know what had happened. I am requesting the chess.com to contact me as soon as possible.
And try to resolve my problem and enable my account
Feb 12, 2025
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#17
rehmat0007 wrote:
Hlo I am a old player of chess recently I finished a game after that I got a notification that my account is banned due to something but I don't know what had happened. I am requesting the chess.com to contact me as soon as possible.
And try to resolve my problem and enable my account
If you look at the profile you'll see the general reason for the closure with a link to an article explaining that type of closure
M asking for give me my account back . My account is on another mail but they r keep sending me the other mail in support .. how m gonna tell them that i its not this mail its another mail .. they r not giving me any option to put my orignal mail ..
Feb 20, 2025
0
#19
SweetPeaBuddy wrote:
Anyone know why all of a sudden I can’t delete notes even in my groups I own?
Probably because you are not admin?? Idk
The link on their contact us page doesn't actually work.