Try the email once
How do I submit a help ticket on PC?
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The email wont work.
What do you mean by "that doesn't work"? Does the support window not appear? Or it does but the bot cant solve your issue?
This might be helpful:
https://www.chess.com/blog/mrchatty/how-to-get-a-human-in-the-superb-support-bot
I tried going on "chess.com/support" but that doesn't work. Do I email "support@chess.com"