How I paid chess.com 30 USD for 5 minutes of Gold-membership

Ok, I'm pissed now.

But let me start from the beginning. A week ago I ordered a Gold membership with monthly payment and immediately cancelled it in order to not  be surprised by unwanted renewals. The membership was confirmed to end a month from now, but through an error in your system, it ended immediately.

Effectively, I paid 5 USD for 5 minutes of Gold-membership.
I contacted you, you acknowledged the error, and restored my membership.

You also promised that the error was fixed now. I thought: Great, now the system is fixed let's upgrade to a one-year membership.
So I ordered a one-year membership (Order #XXX3294), and immediately cancelled my subscription.
The cancellation was confirmed effective 04/26/17.

But of course you didn't fix the bloody error in your system and my Gold-membership is gone again.

Now I've gone a whole week without the membership I paid for, and lost like 35 USD.

Please restore the membership I paid for, and fix the error.

I tried to contact you a few days ago, but my message must have gotten lost in your system. Which is why I'm trying again now, privately and publicly.

Did you get the reply that they received your ticket (assuming you used the contact form)?

If not, I would enter it again. If you did, then give it a little time. It can take a few days for them to get to tickets.

That said, when they said they fixed the issue, they probably were referring to your cancelled membership, not the process that caused the problem in the first place.

Well, English is oviously not my native language, but I think this is quite unambiguous:

"This is a new bug we found in the system which we have recently fixed for future cancellations."

They promised to have fixed the problem, which is just not true.

Can't say as I'm not staff. Maybe they fixed the code in the testing environment and hadn't rolled it out to production yet. I bet they didn't expect you to do the same process again