I to email support@chess.com and recieved an automated reply that support doesn't reply to emails and I should use the widget https://www.chess.com/support.
Is there another way to contact support?
My membership autorenewd today without any prior notification. I would to cancel and get a refund.
You should be able to use the Help option in the menu and there should be a Contact Support button
Thank you Martin! I don't think is available anymore. If you type contact support the guide on how to contact support pops up but the help menu doesn't give you the option anymore.
For those with the issue where the Contact Support button isn't showing, try it again now. If that doesn't help they clearing your browser cache and try again.
Staff made a change.
I prefer to play chess with one friend until i improve. When I attempt that I frequently get as my opponent I someone other than my friend. So I "x" out of the game only to gather someone's ire (I was recently "kicked" for half an hour). Please correct these problems. I do not appreciate the program doing what it thinks I mean or to dirty my reputation. Peraps a human being should answer my complaints.
If you're doing a direct challenge you shouldn't get anyone else.
There are a few ways you can start a game with a friend:
https://support.chess.com/en/articles/8588467-how-do-i-play-a-friend
my 8 year chess puzzle rating got reset and I am back to zero YIKES! How can I get it restored please?!
Hey folks,
Mobile app is acting up. Tried deleting all data, cache, reinstalling app (twice), reassigned dns server, Tried Game optimization, no joy.
Works fine on website, just buggy on app. Puzzles, games, whatever. Make one move, then it times out and shows "no connection. Enjoy offline mode" until I refresh the page. No other apps are affected. Internet speeds in the 150 MBPS range.
Sent help request through website, no response. Please help?
Hey folks,
Mobile app is acting up. Tried deleting all data, cache, reinstalling app (twice), reassigned dns server, Tried Game optimization, no joy.
Works fine on website, just buggy on app. Puzzles, games, whatever. Make one move, then it times out and shows "no connection. Enjoy offline mode" until I refresh the page. No other apps are affected. Internet speeds in the 150 MBPS range.
Sent help request through website, no response. Please help?
What app and app version?
Dear Chess.com, Hello, I timed out all my daily games due to the internet outage in Iran. Due to the Iran-Israel war, the internet was completely out in Iran. I would appreciate it if you don't count my last games as losses and restore my previous rating.I have lost all my games in standard and 960 chess since June 21st due to timeouts.
My chess.com Id: RecordShekan
Sincerely, Dr. Jahani
Dear Chess.com, Hello, I timed out all my daily games due to the internet outage in Iran. Due to the Iran-Israel war, the internet was completely out in Iran. I would appreciate it if you don't count my last games as losses and restore my previous rating.I have lost all my games in standard and 960 chess since June 21st due to timeouts.
My chess.com Id: RecordShekan
Sincerely, Dr. Jahani
You should contact Support directly using the option in the menu
Repetition: I’ve just had two draws when opponent moves same piece - not three times as in the past but once at end games - anyone know what to do?
Hello! I recently got the issue with puzzle rating. I tried to contact support, but only the AI chat opens. And the AI doesn’t answer my questions properly. What should I do?
Hello! I recently got the issue with puzzle rating. I tried to contact support, but only the AI chat opens. And the AI doesn’t answer my questions properly. What should I do?
What exactly is your issue?
Hello! I recently got the issue with puzzle rating. I tried to contact support, but only the AI chat opens. And the AI doesn’t answer my questions properly. What should I do?
What exactly is your issue?
Yesterday I noticed, that by October 16-17 I lost 444 points (which is very strange number) in puzzles. I don't why.
Yesterday I noticed, that by October 16-17 I lost 444 points (which is very strange number) in puzzles. I don't why.
The support tool should have provided the answer.
https://www.chess.com/news/view/announcing-new-puzzles-rating-system
Yesterday I noticed, that by October 16-17 I lost 444 points (which is very strange number) in puzzles. I don't why.
The support tool should have provided the answer.
https://www.chess.com/news/view/announcing-new-puzzles-rating-system
Oh, thanks for the link! I didn't know that they're making a new puzzle rating. Maybe I should look for info in the forum, he-he.
For those with the issue where the Contact Support button isn't showing, try it again now. If that doesn't help they clearing your browser cache and try again.
Staff made a change.
Hi, I have the same problem, but it's a little worse. I also received an email saying that they couldn't respond, and I was given a link to a chatbot, which is of no help whatsoever. The menu and help section only take me back to the chatbot. Do you know how to contact a real person, please? Thank you
For those with the issue where the Contact Support button isn't showing, try it again now. If that doesn't help they clearing your browser cache and try again.
Staff made a change.
Hi, I have the same problem, but it's a little worse. I also received an email saying that they couldn't respond, and I was given a link to a chatbot, which is of no help whatsoever. The menu and help section only take me back to the chatbot. Do you know how to contact a real person, please? Thank you
Be very specific when asking your question and you should be able to work through the tool to get it to open a ticket with Support.
I to email support@chess.com and recieved an automated reply that support doesn't reply to emails and I should use the widget https://www.chess.com/support.
Is there another way to contact support?
My membership autorenewd today without any prior notification. I would to cancel and get a refund.