How to contact support?

I just keep cycling "I still need help" and different variations of it until chessica gives up on stalling me

hey can someone help me?my account got disabled for no reason can someone help me have it back? i worked hard for my elo

My screen just hangs idle when I try to move to another contest game. I have to kill the screen and re-enter to play again. Anyone else having this problem?

Chess.com support is the worst support I have ever received from any website. I am a premium member too, but its so difficult to get help from a human, and you have to wait days for simple replies. Something needs to be done about this. It simply isnt good enough

Yup, they don't care anymore, if they ever did

If you choose the billing/refund related option it should transfer to a staff member.

Why didn't change username

Could you please add more details?

Hi. My Bank account was debited without having any authorisation from me. I tried to reach out to customer support. but even in the website i could only talk to bot. Depspite several requests to bots, bots still persisting that it could solve my problem. Any one can help me how can i reach out to custimer support physical person who helps me out. this is so annoyying. Thanks

If you are talking about the chess.com's customer support then open the superb support bot and keep typing something like "connect me to a human" no matter what the bot replies

This might also be useful:

https://www.chess.com/blog/mrchatty/how-to-get-a-human-in-the-superb-support-bot

I Tried. I told the bot that i need the human no matter what. it ended the conversation by replaying that human will reply back in 1 to 4 business days. But looking at your conversations with bot, it looks they did not connect with you even for two weeks. I am scared now most as they deducted me $237 without my consent. these guys should be punished for their atrocity. I dont know what to do now. its a hard earned money.

Don't see that you currently have a premium membership.

At any rate, you should go back and use the key word “refund” when asked what you need help with. You will get to a form that you can submit and get your refund.

Thanks a ton.

Go to the menu and click the help thing if you are on phone, it might be the last one, and then you can contact from there

I need help idk if i got scammd or not from you chess.com or not but i got free trail memberchip from my freind and he sent to me but it does says invaled invatiton i need help. The Ai Jessica is so dumb and did not help me

] "i am not in home i claim a trial 7 days ago its the day of trial expring it cut my money at 20/04/2026 it cut my 10$ i dont want to continue the trial and purchase please take it back and refund it i came from my second id becuase i am not at home and that mobile is in my home please help me username nepranmcjoinnow" email used in that account khanalkhima9@ please refund me my father will beat i just want trial but it cut my money i am a kid pleaseeeeeeeee