I have had the same issue with the help bots. They are so dumb. Really wish chess.com would get humans to sort out our issues. I'm considering finding a different online chess platform because of this issue.
How to contact support? The Answer is... You have no chance contact support
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May 18, 2025
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#3
i have the same problem too. friend who is a NM says titled players get faster/better help ig we slobs dont get respect we deserve when we need help.
You must make an offering to the Gods for support to answer you. 
Without an offering, you don't stand a chance. 
May 20, 2025
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#7
If the ai agent does not have an answer it gives you the option to contact a real agent!
I see you’ve pressed “contact an agent” you’ll get in touch with an agent within a few days.
If it didn’t work, you could’ve just gotten unlucky.
May 20, 2025
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#8
And if you read what it said, that looks like plenty of help.
You played a puzzle that was way to hard got your rating, and lost despite thinking you were correct. You could contact an agent if stockfish agreed with you.
Then again, I’ve never needed a real agent. The AI has always been sufficient.
You played a puzzle that was way to hard got your rating, and lost despite thinking you were correct. You could contact an agent if stockfish agreed with you.
Then again, I’ve never needed a real agent. The AI has always been sufficient.
May 20, 2025
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#9
SacrifycedStoat wrote:
If the ai agent does not have an answer it gives you the option to contact a real agent!
I see you’ve pressed “contact an agent” you’ll get in touch with an agent within a few days.
If it didn’t work, you could’ve just gotten unlucky.
It's been a month, not a few days, and I haven't received any response or heard from any agent. you call it "bad luck," but I don't think I have a single chance to contact support. and count the number of complaints about the lack of support in this thread and on this forum.
May 20, 2025
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#10
SacrifycedStoat wrote:
And if you read what it said, that looks like plenty of help.
You played a puzzle that was way to hard got your rating, and lost despite thinking you were correct. You could contact an agent if stockfish agreed with you.
Then again, I’ve never needed a real agent. The AI has always been sufficient.
You played a puzzle that was way to hard got your rating, and lost despite thinking you were correct. You could contact an agent if stockfish agreed with you.
Then again, I’ve never needed a real agent. The AI has always been sufficient.
it said nonsense that has nothing to do with the essence of my complaint. and you didn't understand what I was complaining about either, and you're talking the same nonsense) I solved the puzzle perfectly correctly. and not just one puzzle, but several. at the moment, I have already encountered this problem five times. and I have no doubt that there will be a sixth, seventh and eighth time. And I even know why this is happening, and I could explain it to someone from support if they cared.
May 20, 2025
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#11
SacrifycedStoat wrote:
And if you read what it said, that looks like plenty of help.
You played a puzzle that was way to hard got your rating, and lost despite thinking you were correct. You could contact an agent if stockfish agreed with you.
Then again, I’ve never needed a real agent. The AI has always been sufficient.
You played a puzzle that was way to hard got your rating, and lost despite thinking you were correct. You could contact an agent if stockfish agreed with you.
Then again, I’ve never needed a real agent. The AI has always been sufficient.
and..There was a time when this dumb AI didn't exist. In those prehistoric times, I had no problems contacting support and quickly resolved all issues.
Problème, l'application beugue. Elle ne passe pas au problème 2...
May 21, 2025
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#13
You could be right about solving the puzzle correctly, but I still have doubts. (Did it deem you incorrect, not give you points, etc?)
Either way, you should have gotten a response from support my now, I agree that is unfair
May 21, 2025
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#14
You should post the puzzle here, so that we can see the basis for your complaint.
I don't see how i can contact chess.com (and not the terrible Chessica bot). I just need a e-mail adress for my question about billing but don't find it here on chess.com. Is there a way to contact chess.com without tthe Chessica bot?
May 23, 2025
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#17
moretus2020 wrote:
I don't see how i can contact chess.com (and not the terrible Chessica bot). I just need a e-mail adress for my question about billing but don't find it here on chess.com. Is there a way to contact chess.com without tthe Chessica bot?
It's not that hard to get the bots to put you in contact with billing.
May 23, 2025
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#18
justbefair wrote:
moretus2020 wrote:
I don't see how i can contact chess.com (and not the terrible Chessica bot). I just need a e-mail adress for my question about billing but don't find it here on chess.com. Is there a way to contact chess.com without tthe Chessica bot?
It's not that hard to get the bots to put you in contact with billing.
Your AI agent is a fake. So much bla-bla-bla and no help in the end