How to remove an Account Ban

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Avatar of ItzMeMayankk

Hello, chess.com team.

So my 2nd account got closed for absolutely no reason. It is false . can I get my account reopened again ?

Avatar of GodofHorsey

May I ask what does Account Closed: Abuse means? What is its definition? Since I got a friend who got banned by reason abuse for doing absolutely nothing, we both believe it should be a false report. Is it possible that to ask Support Team to reopen that account? Thanks.