Huge issue with vacation days

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ihro

Hello everyone,

I have a big problem in regards to Vacation days. For some reason, I am not receiving any. sad

I created this account in 2012, so theoretically, I should have reached full amount of vacation days by now, but for some reason, I only have 1. frustrated

Of course, I would not have expected to get all 60 vacation days, as I was completely inactive for about 10 years, but I recently came back in September 16th, 2023, and have only got 1 vacation day in November, 3rd so far. tear

If I understand correctly how everything works, I should have got 2 vacation days each month on the 1th and 15th each month, so since my comeback, I am supposed to have got 4 vacation days instead of just 1 - so, to me this seems like a bug? settings

The reason why I am this much bothered by this is that next month, I will be switching places, and I'll likely be completely without an internet connection for like 3 - 5 days. And so, putting myself on vacation for just one day definitely would not help, and I'd lose the majority of my games on time anyways. meh

I really hope this can get fixed somehow, as I really don't want to lose most of my games on time due to this issue, as to me that would seem unfair, and I've worked really hard to improve my Daily Rating from 1198 to 1468 during the last month, so it would not be just a setback, but also an EXTREME hit to my statistics. cry

I'd really appreciate any kind of help! draw One of my friends even offered to transfer some of their vacation days to me, but apparently, that is not possible. resign

Thank you for reading this message, and I wish everyone a great day! gold

Martin_Stahl

I know there have been posts of vacation days not updating so it's possible that bug hasn't been fixed yet. You should contact support, but as a basic member, your max is 30.days.

https://support.chess.com/collection/343-contact-us

ihro

Thank you very much, @Martin_Stahl! thumbup I'll make sure to do that. Even 30 days would be needlessly much for me, but I would really like to get the ones that I was supposed to receive since September, 16th (so that I'd not have to lose any games during my 'switching places' process). sad Have a great day! gold

ihro

@Martin_Stahl Hopefully, this message reaches you out, as I don't want to spam the forums with more topics. wink Thank you very much for your suggestion - I wrote to Support and received 5 Vacation days! thumbup

I still have one more question - I've joined a few no-Vacation Tournaments, so obviously Vacation does not work there. But, if I put myself on Vacation and make a move in my no-Vacation game(s), do I stay in Vacation or would it put me out? surprise If it's the latter, I guess I'd have to deal with losing these games on time. sad Thanks in advance! happy

Martin_Stahl

Moves made in no vacation games should keep your vacation on in the other games.