I can't see pieces when I press the play button on live chess

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Avatar of efesfer

Hello everybody. I'm new at this site and I'm very curious about playing chess. I can play daily chess and against computer without having any problem. But I want to try any of these live chess options. I tried every option that I can try. When I press the play button the pieces and board is disappearing. What can I do? I'm using Opera with all permissions. Using Windows 8.1. As I said I can play daily chess, my only problem is about playing live chess. My internet speed and connection is very very good. Thank you for your comments happy.png

Avatar of jdcannon

Hello Efesfer!

 

Can you give another browser a try and see if you still have the same trouble? Sadly Opera is not a supported browser  

 

We recommend Chrome, Firefox, or Safari if possible! 

 

Can you please let me know if that makes a difference for you?

Avatar of efesfer
jdcannon wrote:

Hello Efesfer!

 

Can you give another browser a try and see if you still have the same trouble? Sadly Opera is not a supported browser  

 

We recommend Chrome, Firefox, or Safari if possible! 

 

Can you please let me know if that makes a difference for you?

I tried Chrome. Same problem :/

Avatar of jdcannon

super strange  Can you post a screenshot?

Avatar of efesfer

null

Avatar of efesfer

So? Is this problem cannot been solved?

Avatar of Martin_Stahl
GeneralChang wrote:
efesfer wrote:

So? Is this problem cannot been solved?

Never will be, post here

https://www.chess.com/news/v2-end-date-update-no-date-set-9298

 

Problems get solved all the time. This one looks to be weird and likely is only impacting a very small subset of members.

 

@efesfer and @ElfaroukHarb, have you tried clearing your cache? Also, do you have any plugins that might be interfering with things?

Avatar of jdcannon

We just deployed new code literally 10 minutes ago that should fix this!

 

Please let me know if you still have trouble! 

Avatar of efesfer
jdcannon wrote:

We just deployed new code literally 10 minutes ago that should fix this!

 

Please let me know if you still have trouble! 

Problem has been solved! Thank you.