I didn't get a refund after an account was closed for cheating

Hello admins and mods, 

I have recently played a cheater. He had like 5 games onboard and over 95% accuracy. After that I reported him. What was surprising was that after this he resigned after 3 or 4 moves with someone with less points, which appeared to be another alter-ego of this troll and dropped like that 17 games in a row. They both got their account closed but I got no points back. What can be done, please?

Btw, his account that I was cheated on was: tallRI, you may verify on my game history 

https://support.chess.com/en/articles/8588324-what-happens-when-someone-is-caught-cheating

It can take up to 15 days for refunds but not all fair play closures get refunded. It could be that the account was closed for rating manipulation instead and that would not result in any refund.

Actually, in this situation, he was cheating. He won like 5 games in a row with over 95% accuracy to stabilise over 2000 and then he passed the points by rating manipulation to the other account with losing 17 games in a row. If he was that smart why wouldn't he win by himself those 5 games so he doesn't need to lose 17? Also, he has a few other accounts still active on the list of friends of one of those accounts...

@Martin_Stahl is it possible if an account cheated but was closed for rating manipulation not to get the points?

Yes, rating manipulation doesn't provide rating refunds.

Ok, but losing for cheating is not fair. So can something be done to determine that he cheated in the first place, it was his first offence and only then he manipulated the rating. It is not the end of the world, but I am not easy knowing that I lost 16 points(8 that I deserved to win and 8 for even losing) to someone who used engines? Can you talk to support or the fair play team on my behalf, please? Otherwise you'll encourage people not to report sandbagging since they will remain without their points and focus on only reporting cheating...Pretty please...

If an account is found to be using an engine, is closed for fair play with a point refund in most cases. If the account was closed only for sandbagging, then that means there wasn't sufficient evidence of anything else.

Nothing new, You report, only to find out that player has got banned, 1 month later, and guess what?

What! ?

You are not getting any points back, so You always loose to cheaters no matter what, sometime if you are lucky and they has been cheating for a while already, you might be among those last ones who get something back!

What a system!

You only played 90 games in the last 90 days. I think that you should be happy that a cheater you reported was removed. You do realize that the removal may not have come from your report, don't you?

At any rate, if there was only one cheater in the group, it didn't affect your rating very much.

You can contact Support to ask about getting the refund.

They keep improving the system.

So you mean that they just started cheating magically after my report ? Lol What did I just write? That you have to be lucky that actions are taken after your report, and that the cheater is not allowed to played 10 games or maybe more after he she played you, because then you can say good buy to your points, even if they cheated against you. So +- 0 to even bother reporting, the same effect as blocking, only with pure luck will you get your elo points back. Why should I be happy , what does the 90 games in last 90 days have to do with anything ?

"they keep improving the system" Ok, Tell me about the last 5 improvements made to the system, thank you.

I meant that whether or not you got a refund for one game will not dramatically affect your rating and will not materially affect your ability to find challenging games, which is after all the point of ratings.

I am very happy to have seen the rapid increase in the number of accounts closed for cheating over the last few years. I remember when they would close less than 10,000 accounts in a month. Now it is more than 100,000. Last month it was 123,000. In June 2019, it was 5,157.