Clutch_PainX wrote:
Yesterday I took a look at my completed games and saw that someone had been playing rapid games on my account from another device and had blew away about 100 points by playing games and resigning after 1-4 moves. The only 2 games he actually did finish were HORRENDOUS. I immediately changed my password and logged out from all devices. My question is can I get my rating points back and is there any way to know who the hacker was.
You can open a ticket with support and they may be able to help if they determine someone connected to your account from a different location.
https://support.chess.com/article/346-contact-us
No_Name
Yesterday I took a look at my completed games and saw that someone had been playing rapid games on my account from another device and had blew away about 100 points by playing games and resigning after 1-4 moves. The only 2 games he actually did finish were HORRENDOUS. I immediately changed my password and logged out from all devices. My question is can I get my rating points back and is there any way to know who the hacker was.