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I upgrade from platinum to diamond after only having it for a day but no refund like it said

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Avatar of jtnkch
jtnkch
Jan 24, 2023
0
#1
I wanted coach explanations after realizing that the platinum membership didn’t have it. I went through apple and upgraded it and it said it would give me a refund, but instead charged me for 2 memberships.
Avatar of Martin_Stahl
Martin_Stahl
Jan 24, 2023
0
#2
jtnkch wrote:
I wanted coach explanations after realizing that the platinum membership didn’t have it. I went through apple and upgraded it and it said it would give me a refund, but instead charged me for 2 memberships.

 

https://support.chess.com/article/688-i-bought-my-subscription-through-itunes-or-the-apple-app-store-how-can-i-get-a-refund

That may helpbif you don't see the refund automatically apply soon.

 

If that doesn't, you can contact support directly, in case that documentation Is out of date.