Hi, I purchased a membership last year, and I don't use this site enough to justify it. I intended to let it lapse, but I was charged without notification. I want to dispute the charge, and cancel my membership and get my money back, how can I do this?

Thanks

You can cancel auto renewal.

Yes you can. Visit 'my account'.

You have to file a support ticket.  Click "help & Support" at the bottom of the page.  Click on "contact support".  Fill out a ticket and they'll give you your money back.

No you don't!

You cancel it as myself & the member above posted. No need for ticket.

Go to: my acount/cancel auto-renewal

The auto renewal already happened, and I filled out a ticket, but I don't know where to check any answers. I also called the hotline, and an automated voice told me i would be called back within 24 hrs, but its been 24 hrs, and no call :(

I've been wrong before...How does cancelling auto-renewal get his money back?  Doesn't that just mean chess.com will give him a notice before his membership expires?   Boy am I getting hammered in the forums today. 

Dunno about 'money-back'. Just meant you could cancel membership by auto-renewal which is what the topic asks:

I want to cancel my membership

Refunds are a different issue.

Sounds like you've done everything you can.  Maybe someone on the "night shift" will see this thread and take care of it.

Im sorry about the misleading title, but I haven't used the account in months, cant the staff see that?

Also, it does say 30 day money back guarantee, and I want my money back.

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I think I'm giving up on the forums.  My understanding of the English language must be flawed.  Maybe too many brain cells have died.   

The OP asked "I want to dispute the charge, and cancel my membership and get my money back, how can I do this".  I suppose that could be interpreted as meaning how do I cancel auto-renewal.  

No, cancelling auto renewal does nothing about the current membership.

@baddogno 

Not at all! I tend to read the title first (as will every other member visiting this thread)

Not intending to be pedantic is just that what readers will think it is about?

(Rather than trying to get your money back because you have renewed accidently/without realisation.)

I already apologized for the title, if I could change it, I would

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If the site doesn't make money then we all wouldn't have a decent site to play on would we? (@cunkhead29 )

You don't pay for it and is only cents per day.

Not talking to you any further. Good day.

Yes there are. Loads of them! Many of those are not fools...

@f4ucorsair- As long as you've sent in a ticket our billing deparment will get back to you as soon as they're able to.

Sorry for any delay!