inappropriate chat messages
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Sep 6, 2016
0
#2
Not trying to accuse anyone publicly, I just was trying to let someone know that a player kept throwing out some gross sexual comments to me. Yes, I can and did ignore them and didn't respond, but trying to find a private place to communicate stuff this is like looking for a needle in a haystack. Sorry.
I went to that link and it asked for a screenshot. I looked at the other link on how to take a screenshot and did. But how then do I post it??? I know you say that you feel it is important to monitor your site but at this point I am getting so frustrated jumping through all of your hoops that it is easier to just ignore it and let others get the same treatment from the person.
Sep 7, 2016
0
#5
The direct link for reporting such behaviour is at the bottom of that FAQ - it is https://support.chess.com/customer/portal/emails/new
You will need to save your screen shot to an image sharing site, such as flickr or imgur; there are also tools like Jing which will take a screen shot and save it to their sharing site straight away.
Chess.com's Report a Bug functionality allows you to take a screen shot as part of the reporting process, and it would be good if the same could be made available for abuse reports - I will see if that's in our Site Feedback & Suggestions somewhere.
I have the screenshots but don't know anything about flicker, imgur, or Jing? Do I have to figure that out too in order to make a complaint???
Sep 7, 2016
0
#7
No, you don't - you can log the complaint through the link and just copy & paste the text of the chat in the message: it's not as strong evidence as a screen shot, but a screen shot isn't 100% proof either, as they can also be faked. If it was a message or a user note on your profile, you could just not delete them and let the Support team know about them, and they would delete them after verifying them; unfortunately, there's too much chat going on in all of the games to store all of it, hence the screen shots.
Jing requires a download to your PC and is probably most useful if you take regular screenshots, as moderators and Staff sometimes need to do. For casual images, something like imgur works fine - just log on to www.imgur.com and create an account - if you've got a Yahoo or Google / Gmail account, those will work fine.
Imgur then has a "Add Images" button on your home page - from there, you can drag your saved file, or just Print Screen and Paste into the box. Imgur then saves your image - clicking on the image that you've just uploaded gives you a host of options to share the image, and you can just copy & paste the direct URL into your message, like http://i.imgur.com/sOyP3nx.png?1
Hope that helps!
I just got done playing a game with [public accusations not allowed -- MOD] and he kept harassing me with extremely inappropriate chat messages. Is this the place to address this??