I can't believe this has not been fixed yet. This should not happen - latency-sensitive games on the web are handling immensely larger volumes of traffic and are not failing - something is broken at chess.com 
What a shame
IOS app freezing
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Dec 28, 2020
0
#62
Dec 28, 2020
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#63
@ronelm it is a shame, but bugs happen. A big chunk of Amazon’s hosting went down a couple weeks ago, with some of the best engineers on the planet working there and what may as well be infinite resources compared to a site like this. Every latency sensitive game as you say has these bugs from time to time. I guarantee you if you search the forums for any online game you pick out of a hat you’ll find people hitting disconnects and issues like this. These kinds of systems are large and complex and difficult to reason about, unfortunately. About all they can do is test and fix these things when they happen.
It sounds like they managed to reproduce this yesterday so I’d expect a fix out soon. They’ll have to throughly test it to make sure they don’t break more things trying to fix it.
10 mins games for me too ,clock jumped from 2 mins left to zero
@SamuelFeinbergChess There is no reason to be like that. This is not a hardware issue, it’s an issue with the software. And the developers have acknowledged it, you should really read the thread before you go off like you know what you’re talking about.
here do these thing
1. get BETTER wifi
2. use a PC
3.Thats should love ur problems
*solve
I have lost like 3 games just because the app got frozen after my move!!!! Do they got Hacker the app??? This isn’t fun!!!
Samuelfeinbergchess and justustli: try reading the thread before commenting. This happens to a lot of people on an app Chess.com has made that should be working on my phone both on wifi and 4G. I had this problem on both. Chess.Com has in this thread said they discovered the problem and are working on it, so it is a software problem they need to solve. That means we got to wait for Chess.com solving bugs in their software, not go buying new wifi, pc or phone.
as above I use PC with top wifi happens to me on every game
Same problem to me... it is a bug
Dec 29, 2020
0
#73
SamuelFeinbergChess wrote:
Get a new phone. Not their fault.
it is their fault - happened on my recent iPhone 11 pro and now on my new Iphone12 pro.
I'm using the recent IOS 14.3
this has been going on for too long - Apple Allows apps with this many users to push emergency updates immediately - Chess.com are to blame! I wonder if they will compensate pro users and if they are aware of how many new subscribers decided to wait/
The fact that they didn't respond to this yet is troubling
I
Dec 29, 2020
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#74
dylan811 wrote:
@ronelm it is a shame, but bugs happen. A big chunk of Amazon’s hosting went down a couple weeks ago, with some of the best engineers on the planet working there and what may as well be infinite resources compared to a site like this. Every latency sensitive game as you say has these bugs from time to time. I guarantee you if you search the forums for any online game you pick out of a hat you’ll find people hitting disconnects and issues like this. These kinds of systems are large and complex and difficult to reason about, unfortunately. About all they can do is test and fix these things when they happen.
It sounds like they managed to reproduce this yesterday so I’d expect a fix out soon. They’ll have to throughly test it to make sure they don’t break more things trying to fix it.
Yes - You are right - Google was also down for over an hour. It is still very frustrating to loose on in three games due to this and its been an issue for some time now Sigh
Dec 29, 2020
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#75
I have the same problem. No more play on my iPhone before this issue is fixed.
Dec 29, 2020
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#76
Just lost ANOTHER game because of this freeze! I had the guy nailed! He won on time! It’s 1 in 4 or 5 games I’m being stung because of this! Driving me nuts!!!
Same problem , three games lost this way, just in two days. 3 of about 10 games, that's disturbing..
Chess_com developer where r u?
To everyone not reading the whole thread: developers have acknowledged this issue and there should be a fix coming this week at some point.
Dec 29, 2020
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#79
I’m having this problem all the time after the latest update, at least five times today - no support available obviously . .
Dec 29, 2020
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#80
This is very annoying and still a constant problem. I have a feeling it is at peak/busy times that this app freezes a lot more. I actually played a game deliberately on my computer to avoid it freezing and even the computer application/website froze up and it game me a loss by abandonment. I tried refreshing and reloading the chess.com website and neither worked (I tried other websites and they worked immediately so definitely not my connection. So it isn't just the app it seems it's the servers.
With the app multiple reloads is the only way to save yourself from a loss. But you have to notice the freeze quickly or will get loss by abandonment. I noted the asking for a draw tip people have mentioned here to unfreeze it and so in a drawing position I'll request a draw to make it unfreeze quicker than trying to reload the app multiple times. Super annoying and don't think it will be fixed as it seems it's a server thing. Certain times of the day (late at night) I have no issues
Pedro I played 15|10 and also there it isn't working fine.