What is it about? If it is about blogging, normally @SamCopeland, @Wind, and @NathanielGreen. If you have any problems with another user, like abuse or similar, probably @Richard. If it is something else, I don't know 
Is there a staff member I can talk to directly?
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Mar 9, 2026
0
#2
talk to my goat dejan
zeeeenith wrote:
talk to my goat dejan
Username?
Mar 9, 2026
0
#7
HornetCruise wrote:
The support bot Chessica couldn’t process my request, and since Chess.com no longer does email or phone there is no way to directly contact support except through DMs here.
Is there a specific staff member who could help me out?
Most staff do not work through direct messages. Directly contacting a staff member is likely to reach someone that doesn’t work on what you need anyway.
You should be able to get the Support tool to created ticket to Staff. Be sure to explain your situation fully. If the automated answers do not help, try something like contact an agent
HornetCruise wrote:
The support bot Chessica couldn’t process my request
You just have to be persistent:
https://www.chess.com/blog/mrchatty/how-to-get-a-human-in-the-superb-support-bot
Mar 10, 2026
0
#11
Yeh you can talk to a staff member directly. If you steer the conversation with Chessica one way like asking for cash rewards, Chessica will give you an option to talk to a staff member.
Hey, why don't they give me my points?They didn't give me my points.I haven't had higher points than what I got now that's b*******
Why are you people cheating for
The support bot Chessica couldn’t process my request, and since Chess.com no longer does email or phone there is no way to directly contact support except through DMs here.
Is there a specific staff member who could help me out?