Issues And Problems on Chess.com

Sort:
Avatar of EN-HurricanePatriots

Post some issues and problems about Chess.com and hopefully the staff will eventually come upon it!

Avatar of EN-HurricanePatriots

@kaynight ...... Yea... I dont think anyone can help you with that....

Avatar of Possador

Can't reach the live section since 1:20 ET saturday july 25th. Any problem on your side?

Avatar of EN-HurricanePatriots

No

Avatar of Possador

ty

Avatar of atd16
Hello, I keep having problems with abandonment... The app says I'm waiting for the other player, and then I lose because it's been a minute or something. I've stopped using my wifi, but it keeps happening with my data as well. It happens every 3-4 games
Avatar of CyberSensei

@atd16, try clearing your cache in your web browser and closing other browser windows and apps.

Avatar of stujay18
Hi everyone. I've checkmated someone in a game, but the app won't recognize the checkmate. Any ideas? Thanks!
Avatar of stujay18
Oops never mind. Newbie error.
Avatar of Pribar

hi I don't know how to find my vote chess games on my android phone via the chess .com app...any help would be welcome?

Avatar of Martin_Stahl

I could be wrong but I don't think the app supports that yet. Groups are not currently available there and you'll need to use the site.

Avatar of Pribar

OK thanks Martin...hope they sort it out as vote chess is great for traveling :)

Avatar of pagan_idol

I cant specify the rating range of opponents I want to play.

Avatar of geekni
There are bugs with this apps . . Happened to me a lot . . I move my turn and waiting for the against player to play , , and his time is running out finally I find my self lose by timeout , , really happened a lot to me . . Hope solve this issues , ,
Avatar of UnToucHaBLeZzz

When is the live chess going to be up??

Avatar of Martin_Stahl
UnToucHaBLeZzz wrote:

When is the live chess going to be up??

 

Looks like it is up to me. 

Avatar of RonaldJosephCote

     Now THIS thread should be cared for by mods the same way they do the SPAM thread.  JUST REPORT PROBLEMS HERE.  That would give Erik a good reference and overview of what to discuss in future showsWink

Avatar of Roadini
Hi. Just wondering why the connection is cut off so often even if I have a reasonable connection. Surely it can't take that much bandwidth to send a chess move? Apart from that (which is pretty important) your program is excellent! Jesse
Avatar of Martin_Stahl
Roadini wrote:
Hi. Just wondering why the connection is cut off so often even if I have a reasonable connection. Surely it can't take that much bandwidth to send a chess move? Apart from that (which is pretty important) your program is excellent! Jesse

 

Disconnects can happen for a variety of reasons. Could be something on your system (Flash, streaming video/music, other processes can also cause issues). Could be one of any number of hops between you and the Live server. Could potentially be the server too.

That said, if you are on the app, in particular on iOS, there may actually be something more going on. I've seen a number of topics with disconnects. Can't say if it is a new iOS issue, something with the app code, or something else entirely.

Avatar of JRCapablanca2013

Is there a way to activate "Pre-Move" on this site?