Join tournament link does not direct to joining page
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I have been now having this problem for about a week. The problem is that when I’m getting a tournament invite and I click Join the joining page does not open, instead I’m directed to some sort of page where my active games are shown. First I tried to delete app and the download it again, it worked for couple of times and I could join tournaments again, but every time I closed the app the initial problem appeared - not directed to the joining page. But now even removing and adding again doesn’t work. Can you help and solve this matter?
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Also join a club does not work,same problem, not directed to the club joining page, but the same active games page as is with the problem with joining tournaments.
Specification - the problem is in your app. Mobile version is absolutely not usable, everything is just jumping around. Haven’t tried desktop yet. Can you solve this?
More information, may be helpful- am using iPhone 12 Pro Max.
Yes I think I am also having this problem, for about 1 week. I have been automatically entered in a thing called Players League- Champions Divisionm but its not working anymore.
Developers keep working on updating the site and app; their priorities may differ from ours. However, as users, we can always use the "Make a Suggestion" or "Report a Bug" features to bring our problems to their attention and insist on prioritizing them. By using these features, you can ensure that your issue is brought to their attention faster.
I have already done that. Got an email yesterday asking for screenshots. No progress yet though.
Any news? No progress?
Nov 23, 2023
0
#15
BeatBill wrote:
They told me it was supposedly fixed. It isn’t.
What is your app version?
Nov 23, 2023
0
#17
BeatBill wrote:
The chess.com app? I just updated it at their request.
But what version exactly? The newest is 4.2.14 which just came out.
Nov 23, 2023
0
#18
Thanks for the heads up. I just updated to the version you mentioned. Will see what happens when I receive the next tournament invite.
Well I just updated to the latest version, sadly no changes, at least when trying to join a tournament for which I got an invite an hour ago.