Hey all, so I purchased a gold membership recently for the unlimited lessons and when I try to play one on my android phone, I get a message saying I've reached my weakly limit. Am I missing something? I thought it said that any membership would give unlimited lessons, but maybe I read it wrong.
What is your app version?
Also, if you purchased through the app store, it may have been before the plans were active yet for that location. My understanding was there was a small bit of lag between web and apps for the change.
In that case, you could have received the old pricing and feature set which did not include unlimited lessons.
You might want to contact support directly: https://support.chess.com/article/346-contact-us
Wow, just figured out the issue. Turns out I purchased my subscription on the first, but a little before the change. Talk about bad timing. Guess I'll have to upgrade. Thanks for your time, Martin!
That's true of premium memberships purchased before September 1st of this year.
https://support.chess.com/article/4566-september-1st-plan-changes
After that date, new premium memberships get unlimited lessons on gold.
Hey all, so I purchased a gold membership recently for the unlimited lessons and when I try to play one on my android phone, I get a message saying I've reached my weakly limit. Am I missing something? I thought it said that any membership would give unlimited lessons, but maybe I read it wrong.