It sounds like possibly you lost connection to the Live Chess during the game. If this was the case then your opponent probably did make a move and since you were disconnected from the Live Chess you did not get the updated board with the opponent's move.
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I was playing a game with Kinosugi(a second match not the first time) and the time wouldn't go down and it was perpetually my turn. The game wouldn't end. I even took every piece including the king and it wouldn't end. Also I got no response from the other player.