Why can't I change my e-mail address

So I want to change my e-mail address for chess.com because it used to be my father's one but he told me I could now put my own. So I followed the instructions and entered my e-mail address. A message then showed up saying : an email has been sent to this email address, but I haven't received anything. Is that normal ? I am sure I have entered the right address, it just won't let me change it. A help from support would be greatly appreciated

To reach Support, you have to go to https://chess.com/support.

They don't answer the forums often.

Look for a link to"Get more help "

I've already addressed the problem, I also wanted to know if someone else was having the same problem as me.

Thanks for responding so quick ☺️

I'm having the same issue. Getting nowhere with the chatbot that appears with the link kindly provided by the above poster..

Well, why don't you post a screenshot of what you are seeing? You don't see a link to "Get More Help"?

I haven't posted a screenshot as it didn't add anything to what the OP had included. I tried the Support link and asked Chessica the question about a dozen different ways with no joy. I actually sent an email to an address I found through a contact us link but the reply simply directed me back to the Support link (and Chessica again.) Get More Help merely takes me back into a loop of rephrasing my question umpteen different ways and still getting no nearer a resolution. None of the responses comes close to touching on the issue of non-receipt of the confirmation email.

The prompt I wrote with the chatbot was "I can't change my email address", then "other issue with my email address". It then asked me to give my new email address, and then I was able to ask to send this to the support team, who responded quickly. If that can help you...

That's how I did it

Well, it looks like you got through and a human will review your situation.

Yeah someone already answered thanks

Just followed your prompts (that might have been the only variation in wording that I hadn't used) and have had the same response. So hopefully it'll get resolved. Thanks.