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I have the same issue. IOS 9.3.5 on an iPad.
Igual aquí, la última versión no deja cargar ninguna partida, está pasando hace como 3 o 4 días atrás.
Looking forward to the fix - these things happen time to time so I don't get why so many people are losing their sh*t
Jun 12, 2017
0
#66
So mu
ch people put the same problems on these forums!I demand Chess.com to fix this bug!
THEY HAVE GIVEN PLENTY OF FEEDBACK.
they have said they are working on the issue, and have appealed for as much info as possible. One admin said the problem SHOULD be resolved within 24 hours.
they have said they are working on the issue, and have appealed for as much info as possible. One admin said the problem SHOULD be resolved within 24 hours.
Jun 12, 2017
0
#68
This is a crazy issue, but here is the explanation:
The reason that some iOS devices are unable to connect to live chess games is because of a limit in 32bit devices which cannot handle gameIDs above 2,147,483,647. So, literally, once we hit more than 2 billion games, older iOS devices fail to interpret that number! This was obviously an unforeseen bug that was nearly impossible to anticipate and we apologize for the frustration. We are currently working on a fix and should have it resolved within 48 hours.
Thanks!
Erik
It'll be back when its back - if they have a to rebuild a server it could take them a couple days. Unless they run it on a backed up virtual server then it would take less than a day.
Have some patience!!!
Oh damn - Erik that's gonna be a pain to fix.
Thanks Erik! As long as you guys keep us informed, I'm sure the panic attacks can be reduced to a minimum ;)
Keep up the good work, I know I love using chess.com's platform! Hope it's resolved soon.
Keep up the good work, I know I love using chess.com's platform! Hope it's resolved soon.
EDIT: Maybe you guys can fix us addicts without a membership with a few free tactics to keep us entertained in the meantime? I know I wouldn't mind ;) Cheers!
erik wrote:
This is a crazy issue, but here is the explanation:
The reason that some iOS devices are unable to connect to live chess games is because of a limit in 32bit devices which cannot handle gameIDs above 2,147,483,647. So, literally, once we hit more than 2 billion games, older iOS devices fail to interpret that number! This was obviously an unforeseen bug that was nearly impossible to anticipate and we apologize for the frustration. We are currently working on a fix and should have it resolved within 48 hours.
Thanks!
Erik
Game is not loading. It struck at loading. Anyone have an idea when it will be resolved.
Jun 12, 2017
0
#75
srinivasbs wrote:
Game is not loading. It struck at loading. Anyone have an idea when it will be resolved.
See post 86 by erik.
Solved
Jun 15, 2017
0
#80
Cuddugunnu wrote:
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Update the app. If you are on 3.6.14 or higher, the problem should be fixed. If you are on that version and still have issues, contact @Alex
I'm on an iPhone 5c, latest update on the iOS, latest update of the chess app. This problem does NOT seem related to the updates I made more than a few days ago. Had been playing fine until yesterday