You should probably open a ticket.
https://support.chess.com/customer/portal/emails/new
Just to note. If you have the app on mobile, are in Live on the website, and then open the app, it will log you out of Live on the website.
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Hi team, sometime it shows I am logged in at two place even though I am logged in at one place and as a result I get automatic logout. please check my account details and send me report so that I can check there is no misuse of my account and security is not breached.
Thanks