Membership and Billing

OldWolf67

I have already renewed my Diamond membership by Paypal and Chess.com has made me basic today, asking me to upgrade. I paid the maximum chargeable amount which I wouldn't have to pay if I let my membership expire and then upgrade again. What is Chess.com up to? They have made me Basic even after receiving payment for renewal. I have written to support but got the usual answer 'due to current circumstances we are unable to help you right away.

Can somebody from Billing/Member support help me immediately with this?

OldWolf67

This is outrageous.

GothamSenator

I also had a billing issue where they auto-renewed without my permission.

GothamSenator

shoot them an email here: support@chess.com

OldWolf67

Already done. The usual answer: 'due to current circumstances.........'

Martin_Stahl
OldWolf67 wrote:

I have already renewed my Diamond membership by Paypal and Chess.com has made me basic today, asking me to upgrade. I paid the maximum chargeable amount which I wouldn't have to pay if I let my membership expire and then upgrade again. What is Chess.com up to? They have made me Basic even after receiving payment for renewal. I have written to support but got the usual answer 'due to current circumstances we are unable to help you right away.

Can somebody from Billing/Member support help me immediately with this?

 

It can take a little while to get to your ticket. Give them some time, they work through the tickets as they get them, so will get to yours. It may take a few days.

Martin_Stahl
GothamSenator wrote:

I also had a billing issue where they auto-renewed without my permission.

 

Subscriptions are automatically renewed unless you disable that. The original purchase is pretty clear on that.

Sapta7rishi

dear Mr. oldwolf

are u from India, your flag shows as such

sapta7rishi

OldWolf67

Yes I am. I am Indian.

Chesscatninja

I have the same problem. If renewal is automatic, how can it expire? And how can they bill you for the renewal? It sounds like they're claiming something they can't do. I'd like to know it for in a year from now. 

Martin_Stahl
Chesscatninja wrote:

I have the same problem. If renewal is automatic, how can it expire? And how can they bill you for the renewal? It sounds like they're claiming something they can't do. I'd like to know it for in a year from now. 

 

Some people turn off the auto-renewal, so it can expire that way. Or the card on record can expire so they would be unable to bill.