Membership Glitch.

I had £18.47 available credit so I decided to switch to diamond £12 a month for free for this month leaving £6.47. All good, happy days.

I log on later that day and I am being asked to 'renew' membership again. I do and it says 'error 500'.

And now I have lost my year long platinum membership.

Any ideas?

Yes... Well no from me. Go to one of my friends Erik, he's a staff member, send him a pm and he will help you out!

The weirdest bit about this is the record is showing in my history;

 

It is possible that a staff member that handles membership issues hasn't seen the ticket yet. Today is Monday, so if you entered a ticket on Friday, then it could be another day or two before they get with your (based on you comment in the other topic).

  Yeah, but you gotta like that name----Rick Renegade 

Thank you. It's my real name - Changed by Deed poll. 

* update. -

I have recieved an email from one of the chess.com staff saying he has given me diamond membership until december which I was pleased about.

Unfortunately, no memebership is showing on my account. And when I try and pay manually it still says 'error 500'.