Moves are not showing up

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Avatar of jahRock
I am playing in the ruby lopez opening tournament. on my main screen which shows all of my games I can see the board with all the moves. when I click on a game it is not up to date with all the moves. I don't know what to do.
Avatar of Martin_Stahl

There have been a couple of other topics about it. It appears that when it started it no longer had the thematic start position and is a normal chess game instead.

 

Not sure what might be done with it. 

 

Avatar of jahRock

will someone fix this?

Avatar of jahRock

any suggestions on how to fix

Avatar of Martin_Stahl

Staff are the only ones that can do anything.  I think most people are probably just going to play.

 

Though, you could open a ticket to see what they say.

 

https://support.chess.com/customer/portal/emails/new

Avatar of jahRock

other people seem to be moving fine. open a ticket?

Avatar of Martin_Stahl

Are you on the app? If you are on Android try clearing the app cache.