Hi, I hope you are all well.
I tried to log into my main account yesterday and saw it was closed for "abuse". I was told I would get an email with details why and to appeal but I never got that email and I have checked my spam/trash folders too.
My main concern is that I had a free Diamond trial which is set to auto renew on September 27th, yet now that I cannot access my account, I cannot cancel it.
I contacted the support team and got a ticket but got no email confirmation of that and the bot said it could take several days to hear back. The problem is that by that point I will be charged for a Diamond membership, which I cannot even use.
I'm not even sure why I was banned.
Is there something else I can do or will they automatically turn off auto renew?
Thanks.
If you were in the trial still it will automatically cancel when the account closed.
Hi, I hope you are all well.
I tried to log into my main account yesterday and saw it was closed for "abuse". I was told I would get an email with details why and to appeal but I never got that email and I have checked my spam/trash folders too.
My main concern is that I had a free Diamond trial which is set to auto renew on September 27th, yet now that I cannot access my account, I cannot cancel it.
I contacted the support team and got a ticket but got no email confirmation of that and the bot said it could take several days to hear back. The problem is that by that point I will be charged for a Diamond membership, which I cannot even use.
I'm not even sure why I was banned.
Is there something else I can do or will they automatically turn off auto renew?
Thanks.