My clock never stop
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YvesThom
Nov 16, 2025
0
#1
Hello. since yesterday when i try to play on line, my move is not seen by the programm and the party is always cancelled after 2 minutes. Can someone tell me how to fix that?
i have played before a dozen matches on line without any problems..
Nov 16, 2025
0
#2
Hey @YvesThom 👋
That definitely sounds frustrating. If your moves aren’t being registered and games are getting auto-cancelled, it’s usually caused by a connection issue between your browser (or app) and the Chess.com game server, even if your internet seems fine.
Here are a few things you can try:
• Refresh the page and clear your browser’s cache and cookies.
• Try a different browser (Chrome or Firefox are the most stable).
• Disable browser extensions that might interfere, like ad-blockers.
• If you’re using the mobile app, make sure it’s fully updated, or reinstall it.
• You can also check your connection at: chess.com/cp to test stability with Chess.com’s servers.
If it keeps happening, contact support directly here:
🔗 support.chess.com > Submit a Request
Hopefully, that gets your games running smoothly again.
@JosephReidNZ ♟