My connection issue have cause me a lost and an abandon game ban warning NEED SUPPORT

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Avatar of Kalaka322

https://www.chess.com/game/live/142094724876
i lost this one even though i'm in winning position cause my connection suddenly shut off even thought i stare at the screen for 2 minutes straight and my internet connection of my computer is excellent so it server issue, need some moderator to take a look.

Also i got a game abandon 30 minutes ago even thought i didn't plan to because of connection issue and got a warning, my internet was excellent so yeah it server issue, please remove the penalty if apply.

Avatar of CoachBucci

If you only abandoned one game there's no ban. The warning is simply warning you not to do it again or you may get some sort of repercussion if it's a repeated habit. The only penalty that you recieved is that of the rating you lost for abandoning the game.

Avatar of Kalaka322

Thanks for info if it only rating lost then im fine with it