my diamond subcription suddenly been cancel
Sort:
Hi there. I have pay and subcribe 1 year diamond package. But suddenly my account been cancel. Can i know what is the problem.
Yup. I have already file a ticket. And already 3 days without response.
JejakaMalayaTuah wrote:
Yup. I have already file a ticket. And already 3 days without response.
Check your spam folder.
Hi. I have check my email. No email in spam folder from chess.com
JejakaMalayaTuah wrote:
Hi. I have check my email. No email in spam folder from chess.com
Did you send your request by this link?
https://support.chess.com/customer/portal/emails/new
You had a sound issue 13 days ago and now a subscription one.
Did you ever have 2 accounts?
RonaldJosephCote wrote:
You had a sound issue 13 days ago and now a subscription one. Did you ever have 2 accounts?
-2 points for being observant.
This happens to me this morning as well. Files support ticket no response yet. I've never had another account.
GodsPawn2016 wrote:
yup i file a ticket using that link
JejakaMalayaTuah wrote:
Hi. I have check my email. No email in spam folder from chess.com
Did you send your request by this link?
RonaldJosephCote wrote:
no only 1 account. i just change my name.
You had a sound issue 13 days ago and now a subscription one. Did you ever have 2 accounts?
Ok, there's nothing illegal, immoral, or wrong with that. I'm not judging because there's nothing to judge. Also, I can't speak for Chess.com in any official capacity but, THAT may be where the problem is--The name change. Someone in billing may not be aware of that. Continue with the present ticket you have open but if more info is required to solve this dilemma, mention the name change to them.
My diamond membership was cancelled as well. I mailed the support 5 days ago. No response yet.