Okay,let's not try to make an arguement,okay?
Here's what we know:
Your friend was banned,and he feels like he deserves a second chance.His school is having a big chess event and he can't play.So you want chess.com to reopen his account.And so you text them in email but they don't respond.Now the moderators see your forum and unban your friend,but your friend cheats again.You say he does that because he didn't see the email.
I recommend chess.com to put him on "probation" for 1 week-1 month and see if he cheats.
I'm just making a suggestion,hope this helps!
Bro he accepted that he cheat but on the other he needs only one chance to his entire life if chesscom give him one chance then nothing will happen
You don't know this.
Let this be a lesson to your friend that bad choices may face consequences. Hopefully it will discourage others who rely on chess.com for school tournaments and elsewise.