my membership is wrong???
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Hello, I contacted support but haven't heard back. I have a gold membership that doesn't have the benefits listed on the memberships page so I assume it's newly changed? How do I swap over to the new gold membership without unsubscribing first? I know if you change your membership tier to get discounted for the rest of your previous membership, but I don't know about retaining the SAME tier. Anyone know?
Apr 10, 2023
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#2
fl00psf00glies wrote:
Hello, I contacted support but haven't heard back. I have a gold membership that doesn't have the benefits listed on the memberships page so I assume it's newly changed? How do I swap over to the new gold membership without unsubscribing first? I know if you change your membership tier to get discounted for the rest of your previous membership, but I don't know about retaining the SAME tier. Anyone know?
If you purchased before September 1st 2022, you should not have the features listed in the membership page.
https://support.chess.com/article/4566-september-1st-plan-changes
The plans after that have different features and higher pricing. Support will get back with you but it could take a few days.
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