Do you must send a note to chess.com?
my ratings;

Some how 275 to 300 rating points have taken off! I checked my game and have won not lost! I want my points back asap!!!
Other users cannot help you with this. Although the staff does check the forums, there is a link at the end of the page for Help & Support then a Contact Us link to report bugs.
Some how 275 to 300 rating points have taken off! I checked my game and have won not lost! I want my points back asap!!!