can someone help me to connect to a human who can help me on this?
Need human support
Sort:
Sep 23, 2025
0
#3
kingsac_opening wrote:
Hi chess.com,
I know I can contact support but I am having difficulty in getting human support from your support channel. It will always try to use AI to provide me useless info. I finally managed to get a reply that someone will contact me last night and I still have not hear anything yet.
The request is to get my rating back due your server error which caused disconnection:
https://www.chess.com/game/live/143160179788
The proof on 502 error when the game was disconnected:
The Support tool should have state a timeframe of when you would get contacted
Hi chess.com,
I know I can contact support but I am having difficulty in getting human support from your support channel. It will always try to use AI to provide me useless info. I finally managed to get a reply that someone will contact me last night and I still have not hear anything yet.
The request is to get my rating back due your server error which caused disconnection:
https://www.chess.com/game/live/143160179788
The proof on 502 error when the game was disconnected: