new account

so i made a new cc account on my school email, so do i have to clear this by mods or smth? i couldnt log in since it was my school acc and i didnt want to

oki

I believe your allowed one "training" account, but only one.

u mean 1 main, then like 1 other account?

Yeah, two total.

Hello, Sack 

If one wants to open a 2nd Chess.com account (and the 1st one is still active), then one has to request permission from the Support Staff -- and they will usually grant the request (although I've never had another Chess.com account in all the 7 years that I've been a member here -- it's just that I read it somewhere here). BUT, if you open another Chess.com acccount through other channels -- using another email on another device, that is not allowed. BUT THEY (Chess.com) USUALLY WON'T FIND OUT UNLESS YOU TELL THEM (according to what I've read and have been told). That is how others here have gotten away with having another account here by using another email account AND another device. ALTHOUGH I KNOW FOR CERTAIN THAT IF YOU USE THE SAME DEVICE (e.g. the same computer), Chess.com's SYSTEM WILL DETECT IT AND WILL NOT ALLOW IT.

In your case, by having used another email address and another device elsewhere -- you don't have to tell them, if you don't want to (although it is against Chess.com's policy). AGAIN, THAT IS HOW OTHERS HERE HAVE GOTTEN AWAY WITH HAVING SEVERAL ACCOUNTS AT THE SAME TIME! (I do not know (neither do I have any idea -- as long as I've been here for over 7 years -- who Viroh is -- but if there is such an individual, THEN THAT IS EXACTLY HOW HE IS ABLE TO HAVE SEVERAL ACCOUNTS OPEN & ACTIVE HERE AT THE SAME TIME!)

what do i do then

Sack -

That's entirely up to you. I don't know what the consequences are (if there are any) for not telling them and they happen to find out. I've heard of others here who have gotten away with it.

I would suggest that you to tell them about it (support@chess.com) and see whether or not they let you keep it. If they don't, they'll probably suggest you open another account under the same email and device (because I think you're allowed to have 2 or 3 at the same time under the same email and device?).

is there another way besides email im too lazy

I understand, Sack

Still, try it.
Open up your email.
Click on 'Compose'.
Type: support@chess.com

And then just copy & paste your 1st comment (here it is below - I've copied & pasted it right below here for you - and just copy & paste it into your email) :

so i made a new cc account on my school email, so do i have to clear this by mods or smth? i couldnt log in since it was my school acc and i didnt want to

And just click 'Send'
(Oh, and I've always tried to be really nice in my emails to them. At the end of the message, just say this: Please, thank you (with a smiling emoji).

I tried it, and you can't have multiple under the same email

Hello 🙂

That's right, I'm partway through the process of getting an alt.

But believe it or not, you can open multiple accounts on one device at the same time.

Hello, Spencer 

Yes, but from what I've read from a few others in the past on this site, a Chess.com member is allowed to have 2 accounts here at the same time -- so, I'm pretty sure one would have to ask Chess.com -- and then they will have it set up somehow so that you can open another one under the same device.

Even two unrelated accounts

This explains the process:

https://support.chess.com/en/articles/8568381-can-i-have-multiple-accounts

guys i just sent support an email but it gave an automatic message for in website support, but i need like actual support people, ai isnt helping and doesnt understand "clearing new account" or anything

Hello again, Sack

I'm sorry you're having to go through this -- but if you were able to send that email, an actual support person will contact you. That's the way it's been for me for all these 7 years -- except that it's been a year or so since I've send them any emails (but it used to be that simple via emails). But from what I've read recently, they've changed the process on how to contact Support.

Martin_Stahl (who posted the message here right before your last message - Post #16) is the moderator, and he posted a link on how to go about it. Here (the following below) is the link again from his Post #16 (I just copied & pasted it here - below) :

https://support.chess.com/en/articles/8568381-can-i-have-multiple-accounts

yep

oh ur behavior is all right now!!

i had just opened an approved alt

the email doesnt work but the button in bottom left does

the ? button

use it and ulll knowhow to use it!!