It is not a scam. However, the new AI bot system is proving to be challenging for many people.
To stop future charges to your credit card, you will need to cancel the membership renewal.
https://support.chess.com/en/articles/9831222-how-can-i-cancel-my-membership
If you cancel the renewal, no new charges will go to your credit card.
Your membership looks like it started in October, so you would be well past the 30 day time to get a refund.
Hola buenos días, tengo dos problemas.
El primero QUITAR MI TARJETA DE CREDITO
Dentro de la configuración, en la sección de Suscripción en el apartado de "Información de pago" no puedo quitar la opción de "Utilizar la tarjeta registrada, que termina en..."
Por mas que intento, no puedo sacar mi tarjeta.
Para tener en cuenta, removí la tarjeta de mi cuenta de Google y así y todo no puedo destildar la opción.
REEMBOLSO
El otro problema que tengo, es que no puedo acceder a la parte de reembolso. Chess.com son una gran estafa, decepcionante. Intente con el soporte que brinda el juego pero no te da el link.
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Hello, good morning, I have two problems.
The first is REMOVE MY CREDIT CARD
In the settings, in the Subscription section, under "Payment Information," I can't uncheck the option "Use the registered card, which ends in..."
No matter how hard I try, I can't get my card out.
To keep in mind, I removed the card from my Google account, and I still can't uncheck the option.
REFUND
The other problem I'm having is that I can't access the refund section. Chess.com is a huge scam, disappointing. I tried the game's support, but they don't give me the link.