no sound

I play chess at Chess.com using a Dell Inspiron 7000 PC. I get intermittent loss of sound for moves. Most moves have sound but some moves have no sound. It must be a defect in the Chess.com software. I don't get this behavior anywhere else.
i think i found that the prob (for me) was that sound had been accidentally muted for the browser TAB!
well my site isnt muted and i have volume on and sound button is on

I play chess at Chess.com using a Dell Inspiron 7000 PC. I get intermittent loss of sound for moves. Most moves have sound but some moves have no sound. It must be a defect in the Chess.com software. I don't get this behavior anywhere else.
I have the exact same issue than you, i don't know why,

No sound for pieces moving. I have sound playing puzzles and moving, but in a live game no sound. I've missed opponent moves

Is the ringer switch in the ‘on’ position?


I am having big sound problems. I just got a brand new (very expensive) laptop and the sound is very sporadic. I had previous problems with my prior laptop as well (particularly on bluetooth). I have tried both Chrome and Edge and it is the same. There are clearly some bugs in the software. If anyone from chess.com is listening, I'd be happy to troubleshoot with you.

I haven't combed through all the responses.. but I figured I'd throw out another option that worked for me.
I went to settings- pieces and board- then sound theme.. Changed the theme to a few different ones, and then when I turned it back to "default", it started working again.
Yep no sound at all it's dam annoying in timed games and puts you at a disadvantage. Is it done to punish people purposefully who piss chess.com off?
I cant imagine every player on chess.com has this problem....and so far in this forum no solution.
I mean that's a site that SUX....


The sounds are really a problem in chess.com. I just lost a timed game because the sounds got suddenly muted in midgame. Also in android one has to switch over to youtube or music app to change volume level, because the volume buttons don't specifically work in the chess.com app. Sometimes it gives the opponent up to 15 seconds advantage, which is kind of much in a 1-minute bullet. But on the other hand sometimes the pieces move without sound even though the volume is maxed out, frequently my clock ticks away on the opponent's turn and sometimes there's a toddler tugging at the mobile, so it's better to just laugh it off and not take it too seriously. I don't pay for this after all. I might if it worked properly though.
im not sure i made this post a while back inform the moderators if you can.