No sounds on ipad

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Avatar of AidanMarr

Using an older iPad, can't get sounds off the chess.com app. Sounds are enabled in general settings, volume is all the way up, other apps on my iPad work fine 

The last mention of this problem was a year ago and it was never resolved. Any help would be greatly appreciated ! 

Avatar of Lorgish

Is your ringer on?

Avatar of Belacat
Have the same problem on my newer iPad. Reported it once and they fixed it. But then I got the updated version of the app and he problem came back. No response to the two emails I have sent to support.
Avatar of DarkJediNinja

iPad Pro 9.7" with iOS 12.1.1 with latest Chess.com app: no sound from the app unless I use headphones. Neither the videos nor the game sounds work, although volume is up and the iPad is not muted. Sound in the rest of the apps work perfectly well.

Uninstalled and reinstalled but problem persists. Sounds are enabled in Settings.

Avatar of howellcap

Are the sounds different depending on how each piece is moved?

Avatar of Pittsbri

I’m having the same problem ona new iPad. Suddenly no sound

Avatar of manekapa

If your iPad does not have a ringer switch, then check the silent mode setting in the control center. It should not have a bell with a line through it.

Avatar of tennis2013
manekapa wrote:

If your iPad does not have a ringer switch, then check the silent mode setting in the control center. It should not have a bell with a line through it.

 

Thanks a lot. That fixed it.

Avatar of PolarPhoenix
DarkJediNinja wrote:

iPad Pro 9.7" with iOS 12.1.1 with latest Chess.com app: no sound from the app unless I use headphones. Neither the videos nor the game sounds work, although volume is up and the iPad is not muted. Sound in the rest of the apps work perfectly well.

Uninstalled and reinstalled but problem persists. Sounds are enabled in Settings.

I have the exact same problem, but with a game called Atlantic Fleet.

Avatar of SomePerson_xd
I had one with ‘coolmath games’ a
Avatar of GeezerJits

Brand new IPad Pro 5th Gen running Software Version 15.6.1.  Same issue getting no sound.  This is for everything Chess.com related.  No sound when making moves during games.  No sound for the lessons or videos.  Nothing.  My “Silent Mode” bell in the Conteol Center pull down does not have a red line through it.  All notifications that I am aware of are Tue Ed on.  This issue only occurs with the Chess.com app and nothing else.

Avatar of manekapa
GeezerJits wrote:

Brand new IPad Pro 5th Gen running Software Version 15.6.1.  Same issue getting no sound.  This is for everything Chess.com related.  No sound when making moves during games.  No sound for the lessons or videos.  Nothing.  My “Silent Mode” bell in the Conteol Center pull down does not have a red line through it.  All notifications that I am aware of are Tue Ed on.  This issue only occurs with the Chess.com app and nothing else.

You could try toggling the sound switch:

More > Settings > General > Sounds

If that doesn't help, then delete and reinstall the iOS app.

Avatar of skirty123

Thank you!  It was driving me crazy.  Bell had line through it, that was the problem