Hi there!
If your friend's account was closed for violating the Fair Play policy, they may not be able to reuse the same email address to create a new account. Chess.com has strict measures in place to prevent users from circumventing bans.
To resolve the issue, your friend can try the following:
- Check All Folders Again: Double-check the Spam, Junk, Promotions, and any other folders in their email account for the email.
- Contact Support: Have your friend submit a ticket to Chess.com Support here. They should provide details about the issue and mention that they haven’t received any emails.
- Use a Different Email: If Chess.com prohibits the reuse of the same email address, your friend may need to use a new email to create an account.
Keep in mind that account bans are typically final, especially for Fair Play violations, so it’s worth discussing with support to see if they have any other options.
Best of luck!
My friend's account has recently been closed for violating the fair play policy and it says check your email, spam or junk folders but it isn't showing up, my friend wants to re-create an account using the same Gmail but the email isn't showing up