paid for diamond but no access

Me too. No one answers. 

Close your eyes, Marion! He's opening the ark!

It seems many are experiencing the same thing. I for one question the practice of having so few customer support workers when you have almost 26 000 000 users. I didn't know it was that many, but that's not a small business. Nevertheless, more than two days to get an online product you paid more than $100 for, isn't okay. I've asked Google play for a refund, and got it almost instantly. Wouldn't be stuck trying to contact a customer support that might take several days to reply...

They may not reply at all Bishop. The incompetence is awful. 

Same problem. Paid for Platinum and everything was fine for a while. Then about the time the latest app change came out with the Puzzle Rush feature, all my game history and friends disappeared and my ratings were back to newbie. I got the “must be a rejected payment” explanation from Chess.com, but I have had annual Platinum since last April and the problem came up in the last couple of weeks. Now I have five more months of Platinum paid for through the App Store and nothing to show for it. Have you looked at Lichess? Open-source, FREE, and better features. I’ll see what Chess.com does next, but I’m thinking I’ll give up on it soon and just play on Lichess.

UPDATE: I had to dig up my iTunes email receipt and my bank statement from last April to get my Platinum membership restored. I still lost several months of games and rating points. It's not a big deal - I'm not a GM. I'll continue to play on Chess.com, but I'm liking Lichess very much.

The problem may be between chess.com and the App Store. My payment went through but nothing happened at chess.com. They continued to ask me to go for the "free trial" which means the payment got held ups somewhere.

I understand that your issue may not be the same, but the common denominator may be the App Store. Using a credit card may solve the problem, but I already paid for an iTunes card for that very purpose. 

Chess.com continues to ignore me. 

I canceled my charge through iTunes and got my money back. Chess.com did nothing. Too bad we cannot call them (chess.com) or at least chat with someone about our issues.  

Will get to them immediately. Thank you so much and sorry for the delay

We're on it!  When I checked from your account I was able to access unlimited lessons.  Can you reach out to us at support@chess.com for further support?  Your account is correctly provisioned!

Can chess.com accept my payment through iTunes? When I make the payment, iTunes take my money, but chess.com does not recognize the transaction.

Anything you can do will be greatly appreciated. Let me know when I can make the payment again.

Thanks,

Of course you can. Please, send us all your doubts to the email that my colleague Terry @biggt73 provided and we will be more than happy to help

Thank you. 

7 days and no answer

Just money stolen.

Awesome

My issue was solved. Thank you for all your help Terry and David.  I appreciate it greatly. 

Congratulations!

Do you have contacts Terry and David?

My problem not resolved for 7 days

David, what I need to do to take my already paid platinum subscription?

Please, send me a message to david.kaufmann@chess.com and I will take a look immediately