If there's an issue, click the help icon at the top of the page, then select "Billing Issues". You're likely to get a faster response there than asking on the forums.
Payment processing
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Mar 23, 2018
0
#3
Mar 23, 2018
0
#4
FishEyedFools wrote:
Open a ticket here:
https://support.chess.com/customer/portal/emails/new?ticket[custom1]=Billing
I did that on Tuesday.
Mar 25, 2018
0
#5
The issue has been resolved. Why it took five days remains a mystery. Submitting a complaint through PayPal seemed to be the effective route toward resolution.
Ziryab wrote:
The issue has been resolved. Why it took five days remains a mystery. Submitting a complaint through PayPal seemed to be the effective route toward resolution.
Shouldn't have come to that.
Billing issue
What is the problem with processing payments?
I paid for gold membership on Tuesday, but still have basic membership. I last had basic membership when the site was six months old. After a few months or less, I became a gold member. Then, I was a Platinum member for six years, and a Diamond member for three years.
Process my payment, please.
This should have taken place instantly.