petition for better support

It can take a few days to get a reply to tickets.
That said, multiple accounts are not allowed without staff approval.
https://support.chess.com/en/articles/8568381-can-i-have-multiple-accounts

If they don’t like your face they can ban you
They can ban everyone who has e as the seventh character in their username
The only reason they can’t is because people could go to other places and expose them for this, and a lot of people would probably be upset.
If I’m getting this wrong someone pls tell me