platinum membership subscription issue

Sort:
Pacodegarcia
My platinum membership auto renewed last month but I havn’t been able to access any of the benefits since the renewal rolled over. My account went back to basic membership level. I emailed customer support got an initial reply within days with instructions to send a screen shot of the receipt of my credit card payment. I did this straight away but it’s now been more than 2 weeks and I still havn’t had a reply and the problem persists. Very frustrating and would appreciate any help how to get my problem resolved. Thankyou
Martin_Stahl
Pacodegarcia wrote:
My platinum membership auto renewed last month but I havn’t been able to access any of the benefits since the renewal rolled over. My account went back to basic membership level. I emailed customer support got an initial reply within days with instructions to send a screen shot of the receipt of my credit card payment. I did this straight away but it’s now been more than 2 weeks and I still havn’t had a reply and the problem persists. Very frustrating and would appreciate any help how to get my problem resolved. Thankyou

 

I'm seeing if someone can check up on it.

Pacodegarcia
Thankyou
Pacodegarcia
Thanks Martin problem sorted out today