https://support.chess.com/customer/portal/articles/1444849-why-did-the-clock-times-suddenly-change-the-clocks-seem-broken-
Hope those help.
Players are using hack tool
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I am member of this website since 2009. Now I cant play on this website because of hack tools. My internet connection is perfect, but in tournaments players do something in the last seconds and i lose game because of time. this is proof.