You'll probably have better luck if you send an email to support. Use this: https://support.chess.com/customer/portal/emails/new
Please help with weird iPhone glitch?
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I just got a new phone and cannot log into the Chess app now! There is no password associated with my account (whoops), so I have to login with Facebook. Facebook won't login though and when I pull up the Facebook section under iOS "Settings," the Chess.com app is not recognized. It's not listed under "allow these apps to use your account."
Any ideas? Did that make sense? Thank you very much for any help.