How long ago did you submit a ticket?
Did you check your spam folder?
POOR CUSTOMER SERVICE.
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Do you have a payment proof ?
Sep 23, 2016
0
#4
Submit a ticket? I don't know what that is. I purchased the Gold membership while on Facebook and I didn't recieve any kind of " ticket".
A lot of Yahoo accounts were hacked awhile back.
Sep 23, 2016
0
#7
OK so I wrote ANOTHER message to Chess.com Customer Service ( the submit a ticket link provided by IamBaldrick above)- what a waist of time.
Sep 23, 2016
0
#8
kaynight wrote:
Keep calm
And
Pay up.
Paid already, not sure why you think I would make a complaint without paying.
Did you actually get a "recieved" notice from that ticket 8 mins ago ?
Sep 23, 2016
0
#10
RonaldJosephCote wrote:
Did you actually get a "recieved" notice from that ticket 8 mins
I paid already and epected it to be activated a few days ago ...I mean they already have my instant payment, so it takes chess.com over 5days to activate an account? And not one mention of instruction about submitting a so-called ticket. Not one email aboout my membership etc. So when Mr IamBaldrick put up that link above I sent another message. Not sure if that answers your question.
No, no. What I'm saying is; when you sent TODAY'S ticket, did you get a message saying; "Thank you, message recieved".
CrecyWar wrote:
RonaldJosephCote wrote:
Did you actually get a "recieved" notice from that ticket 8 mins
I paid already and epected it to be activated a few days ago ...I mean they already have my instant payment, so it takes chess.com over 5days to activate an account? And not one mention of instruction about submitting a so-called ticket. Not one email aboout my membership etc. So when Mr IamBaldrick put up that link above I sent another message. Not sure if that answers your question.
1. Did you receive an email confirmation?
2. Did you check your spam folder?
3. Did you send a followup email to: https://support.chess.com/customer/portal/emails/new
If you paid with pay-pal; And you have a LOT of cookies in your browser; Its possible they never recieved the money, because the funds transfer didn't complete.
Thank you God, that's what I meant---E mail CONFIRMATION 
You should have also recieved a pay-pal CONFIRMATION about the money transfer with a transaction number.
Sep 23, 2016
0
#15
I have a confirmed payment. And as I have said already I have not received any emails from FB or Chess.com. And this has nothing to do about cookies or emails going to spam file.
CrecyWar wrote:
I have a confirmed payment. And as I have said already I have not received any emails from FB or Chess.com. And this has nothing to do about cookies.
Is it a confirmed payment from chess.com, or your credit card company?
Sep 23, 2016
0
#17
I am not sure why you guys keep asking, I already said. I was on FB playing chess and paid for a Gold Membership and it has not been been activated. But the most frustrating thing is NO ONE from Customer Service either in FB or Chess.com will answer my several emails why it has not been activated. This is piss poor service and I am sure FB will blame Chess.com and Chess.com will blame FB. None will take responsiblitity or apologize. This is total Bull $hit.
CrecyWar wrote:
I am not sure why you guys keep asking, I already said. I was on FB playing chess and paid for a Gold Membership and it has not been been activated. But the most frustrating thing is NO ONE from Customer Service either in FB or Chess.com will answer my several emails why it has not been activated. This is piss poor service and I am sure FB will blame Chess.com and Chess.com will blame FB. None will take responsiblitity or apologize. This is total Bull $hit.
FB has nothing to do with this. It is just a way to login to chess.com.
Was the confirmation you received from chess.com, or your credit card company?
That's a cunning plan. ;p
So I purchase the Chess.com Gold membership while on Facebook and still not activivated. Chess.com seems to have very poor customer service, they won't answer my several emails. They can take my money but can't answer a simple email? What a bunch of lazy workers.