And the OP has the membership applied now. Everytime I have seen a membership question/problem come up like this, it gets resolved, usually in just a few days.
They should have made him wait till wednesday. Teach him some patience.
Disappointing.
Thats funny.
Come to find out, he's "ACCIDENTALLY" had a Gold account for 9 yrs.
Now, Chess.com is asking for MORE "back" money to cover the time.
Its a mess.
He told them to open a ticket and he'll get back to them in 1 to 2 weeks.

Means the thread is dead.