Problem with linking an account to Facebook

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Avatar of Mediocris

Hello! I have a little problem that i'd like to solve. 1-2 years ago, I created account on Chess.com . Few days ago, I've discovered that there's an option to connect your FB with chess.com account, but when I started Chess.com app on FB, it logged me in under my real name. I wanted to link my FB with my first account, so I closed this account with my facebook name. Now I can't do anything in chess.com app because it says "this account was closed". Now is there still way to connect my first chess.com acc with my FB?

Avatar of LadyWolf

Yes, there is, submit a support ticket here and I'll help you.

http://support.chess.com/Tickets/Submit/RenderForm

Make sure you include your facebook username Smile

Avatar of Mediocris

Thanks, I will surely submit one.  One last question, what department should I choose, please?

Avatar of kohai

Hey :)

 

I've re-opened the facebook account for you now so you can merge the accounts.

Avatar of Mediocris

Thanks a lot to both of you! Solved :)

Avatar of JazzTrousers

 hi - i'm also having this problem, my username is jazztrousers, but i'd like to link to my facebook to make logging in easier!

 

What do i need to do?

Avatar of ricosantos03

Hello, i have problem on chess when i log in it stick on connecting did'nt open a play can you help me pls

Avatar of iamcursed093

Me too how can i link my account in facebook?

 

Avatar of Martin_Stahl
iamcursed093 wrote:

Me too how can i link my account in facebook?

 

 

I'm not sure that is an option any longer on the default site. It may be possible by using the Connect with Facebook option on login but I don't know for sure. That may require both emails to be the same.

Avatar of AndreAnda

I am also having trouble doing this. Does anyone know how to do it?

 

 

 

 

 

 

 

 

 

Avatar of miltonn1

solo chess will not work please help''(learn section)''

Avatar of Drewj222

Same issue. Created account at chess.com and cannot link to facebook. Please let me know if there is a solution.

Avatar of Martin_Stahl
Drewj222 wrote:

Same issue. Created account at chess.com and cannot link to facebook. Please let me know if there is a solution.

 

The most recent staff post I have seen about it is to open a ticket.

 

https://support.chess.com/customer/portal/emails/new