If it is best to send this as a help and support ticket, I also created and sent the support ticket. Thank you guys for your help in getting the points back, loss removed and 'game abandoned' removed from my record.
I have never abandoned a game (not even once) after well over ten thousand games here.
Happening again right now. I'm connected to the internet, but it is saying "loading..."
It will go to every other part of the site but has locked me out of my game.
YES, I was actually looking if this had happened to someone else. I'm having the same issue :/
THe only difference is that I was playing an unrated game, still it disconnected and it wont get fixed!
Lol omar, why were you playing a low rated player?
Well, I'm on Google Chrome and it doesnt work either. Omar, perhaps next time you can play some unrated, like me. I was tired and I said I wont risk points, so unrated it is ^^
same happened to me, I was in the middle of a turnament
Happened to me two, it said I played ne4 instead of Be7 (which I intended to play). I waited 3 minutes for my opponent to move then it said I abandoned the game.
Wait a minute! It didn't just disappear.
It has now reappeared with the loss given to me. 
And has stolen my points.
This keeps happening and it sucks. It needs to be fixed and I want my losses removed and points restored.
Same here. Last game was not recorded, new game played and finished without incident. I blame gremlins.
These "gremlins" need to get it together, don't they Mr. E?
yeah played in a 2 (1) tournament a queen up with 20+ seconds to go and all of the sudden it feels like I am moving pieces through lard and then lose on time and magically everything goes back to normal. I've had it I will play on normal lag free sites for now on no more chess play on chess.com for me.
Happened to my countless number of times where i lose on time because the game freezes...
same here, in chrome, disabled all plugins as well, new install. FAIL chess.com FAIL
I get the same problem. In google chrome, usually when I am ahead in time and position, suddenly I get disconnected even though I have 5 WiFi bars.
Great, when I use MS Explorer Chess.com tells me to use Chrome or FireFox
Dear Support,
My standard game in live chess disconnected even though my computer was still connected to the internet and I was still logged in to live chess at Chess.com
I kept refreshing the page and tried desperately to get back to the game and it wouldn't load.
When it finally did a few minutes later, it deducted points from me and said Game Abandoned and said I lost even though I neither lost nor abandoned.
Please restore my earned points that were wrongly deducted, remove the incorrect status of "lost" and "game abandoned" from my record and prevent this from happening again in the future.
I did nothing wrong, my internet connnection is perfect and has no trouble whatsoever. I double checked repeatedly just to ensure it was only a malfunction with Chess.com's live server and it was.
Here is the link to the game:
http://www.chess.com/livechess/game?id=656058276
Incidentally, I was using chrome, but then just to troubleshoot and make sure there was no possible way it could be anything on my end whatsoever, I attempted to reaccess the game from internet explorer too and neither chrome nor ie would load the game until after it was incorrectly (and unjustly) declared "game abandoned" and "lost".
This has happened a few times before when you had problems with the server or system, but I could usually just refresh to reload the game. Not this time.
It is disheartening to try to improve your chess strength and use the rating system as a measure and then have points unfairly deducted due to a site error and not able to enjoy or even finish the game.
I'm usually a very satisfied member, so don't get me wrong.
I am however very disappointed to see a game I did not abandon nor lose incorrectly declared both abandoned and lost.
Please correct my account. Thank you for doing the right thing.